Troubleshooting ALICE
Have an issue with our ALICE app? Check these answers - they might help!
Without downloading the videos for offline use, you must be connected to the internet to be able to watch videos in ALICE. If you want to be able to wa...
Mon, Jul 1, 2019 at 3:04 PM
Without downloading the videos for offline use, you must be connected to the internet to be able to play videos in ALICE. If you want to be able to p...
Mon, Jul 1, 2019 at 3:05 PM
Make sure your device's volume is turned up by pressing the top volume button.
Fri, Jun 28, 2019 at 9:55 AM
Below any video in ALICE, you will see a box that says 'ASL' and 'Text'. Tap on ASL to switch all videos to ASL.
Fri, Jun 28, 2019 at 9:56 AM
Below any video in ALICE, you will see a box that says 'ASL' and 'Text'. Tap on Text to switch all videos to Text.
Fri, Jun 28, 2019 at 9:57 AM
Please click here for the answer.
Mon, Jul 1, 2019 at 3:10 PM
On your device, exit the ALICE app. Tap on the Settings icon. Tap on General. Tap on Accessibility. Scroll down to the Media section and tap on Subtit...
Fri, Jun 28, 2019 at 10:41 AM
You can log back in by tapping 'skip tutorial' then entering the same email and password you used to log in before. If you do not remember eithe...
Fri, Jun 28, 2019 at 3:51 PM
Please open a new support ticket by clicking below. New support ticket
Fri, Jun 28, 2019 at 3:48 PM
Please open a new support ticket by clicking below & we will do our best to assist you. New support ticket
Fri, Jun 28, 2019 at 3:52 PM