ALICE Purchases

Help with purchasing ALICE or with in-app purchases.

I don’t like your app. Can I get a refund?
We are sorry that you are not happy with our app. We would like to help you if possible - please open a new support ticket by clicking below.   New support...
Mon, Jul 1, 2019 at 3:23 PM
I paid for your app. Why do I have to pay again?
Several things might have happened. 1. You may have downloaded ALICE on a device with a different Apple ID. In that case, you would have to pay again be...
Mon, Jul 1, 2019 at 3:24 PM
I see several categories. Why can’t I access them?
When you purchased ALICE the first time, you got the General and Medical categories for free. If you want to use a different category, you need to purchase ...
Fri, Jun 28, 2019 at 11:34 AM
I purchased the app. I just got a new iPhone/iPad. How do I get it back?
Go to the App Store. Log into the App Store with the same Apple ID you used to purchase the app the first time. When you're logged in, search for ALICE ...
Fri, Jun 28, 2019 at 11:35 AM
I reinstalled ALICE on a new device. How do I restore my in-app purchases?
Before you do anything, you must be logged into the App Store with the same Apple ID that you used to purchase the categories.  Open the ALICE app.  Ta...
Mon, Jul 1, 2019 at 3:25 PM